Vol. 3, Issue 2 (2018)
The impact of intellectual capital development on provided health services quality
Author(s): Ra'ed Khalaf E'layan Alshawabkeh
Abstract: This paper is an attempt to evaluate the impact of intellectual capital development to provide health services quality in the governmental hospital in Jordan Ministry of Health from Employees perspective. During the visit of the researcher to several government hospitals affiliated to the Ministry of Health Jordan, the researcher noticed that the level of services offered by one hospital to another and from one person to another in hospitals, were different. This disparity is due to the pursuit of some hospitals to obtain international accreditation. The researcher also found that the performance of employees in hospitals with international reliability is better in providing the service and within the approved standards. In contrast, the researcher noted the absence of the skills in hospitals workers without international accreditation, whether in the provision of services or the use of skills, as well as not using the necessary standards to provide the service. And this prompted the researcher to investigate in this subject to understand the impact of the development of intellectual capital quality of health services provided in government hospitals.