A study on “Organizational culture in banking sector”
P Padmavathi, DAR Subrahmanyam
The concept of ‘Organizational Climate’ is not significantly different from ‘Organizational Climate’. In fact ‘Organizational Climate’ represents the organizational environment as is perceived by the employers. In other words, it represents a part of the organizational culture in a broader sense as is perceived by the employees. Organizational climate can be a powerful strategically to an organization seeking a strategic advantage. It is a process which is very difficult for another organization to duplicate. Perhaps one of the most important and significant characteristics of a great workplace is its organizational climate. Organizational climate, manifested in a variety of human resource practices, is an important predictor of organizational success. Numerous studies have found positive relationships between positive organizational climates and various measures of organizational success. Customer satisfaction has become an important indication of climate inside banks. The enhancement and improvement of customer satisfaction will not depend on new incentives, schemes and organizational arrangements. Customers are rightly becoming more involved in their own required services. Presently customers are given a chance to voice their opinions about the care they receive and it can be seen as part of a broad commitment to the enhancing of Organizational climate in banks.